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Implementation Engineer Graduate

12 Months Mimecast Email This
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Internship Overview

  • Experience Fresh
  • Job Functions Tech
  • Qualifications (NQF) Diploma (6)
  • Interns Required 1

Internship Description

Brief Role Description:

Mimecast prides itself on the highest levels of customer service both to our internal and external communities.  The Service Delivery department is a global team that plays a vital role in delivering the business value proposition to Mimecast customers; easy accessibility by customers and providing quality support. 

This position requires someone that has had training and interest in TCP/IP networking and internetworking, messaging technologies and messaging security technologies. 

The candidate must be self-motivated and self-sufficient to be able to work under pressure, should be willing to learn and absorb knowledge quicker, has a high propensity to change and is confident enough to receive and provide feedback. 

Key Responsibilities:

  • Work collaboratively with the Go To Market team to provide support and successfully onboard new customers to the Mimecast platform in the MEA region.
  • Work collaboratively with the Customer Success Team to action upgrades, renewals and account cancellations.
  • Work with and provide ad-hoc admin support to the onboarding team in South Africa.
  • Attend to local and global implementation support calls.
  • Maintain detailed case history and escalate issues appropriately.
  • Work with and provide exceptional implementation support to Mimecast partners and resellers.

Skills requirement 

  • Excellent verbal and written communication skills that can be used to explain technical concepts to customers.
  • Detail-oriented individual that enjoys the challenge of a fast-paced environment.
  • Desire to grow email and networking knowledge and kickstart a career at a cutting edge SaaS innovator

Essential Qualification/s: 

The successful graduates must have completed the following in the last 2 years:

  • Degree or diploma in IT

Essential Personal Characteristics: 

  • Energetic and enthusiastic
  • Goal and solutions orientated
  • Passionate about Technology
  • Passionate about learning and self-development
  • Resilient, Adaptable and flexible
  • Well-spoken 
  • Professional and presentable
  • Curious and sharp problem solving
  • Self-manage
  • Customer Service orientation 
  • Ambitious, Humble and people smart 

 

NB!! Graduates over the age of 25 years and/or graduates who have not completed their relevant degree or diploma in the last 2 years will not be eligible for the program. Graduates in their final year will be considered based on their academic transcripts.  

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