Internal IT Graduate Program

12 Months Mimecast in Technology Email This
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Internship Overview

  • Experience Fresh
  • Job Functions Tech
  • Qualifications (NQF) Bachelor’s Degree (7)
  • Interns Required 1

Internship Description

The Mimecast Graduate Program

Commencing in February 2020 and extending 12 months the Mimecast Graduate Program aims to provide young and talented graduates with an opportunity to receive the best start in their careers in one of the most progressive Cloud technology companies in the country.   

We are looking for an ambitious, go-getter, who wants to hit the ground running and learn the ins and outs of their prospective future careers by giving them a hand’s on approach.  With 10% of our workforce being part of our Graduate Program, this is a great opportunity to develop yourself with scarce skills in the world of Technology!

 During the course of the 12-month program you will focus initially on core skills training to develop the personal and professional skills needed to establish yourself within the Mimecast community.  Thereafter, you will progress into the relevant division in which you have been appointed, where you will have a dedicated mentor, ready to groom and guide you in your first year of work.

Brief Role Description:

Mimecast prides itself on the highest levels of customer service both externally and to our internal community.  Our Internal IT Team is playing an integral part in the business leading the way in what good customer service looks like. This is a very busy position that encourages interaction with internal staff and requires a self-motivated individual who is keen to learn from the bottom up.

The below gives a flavour of the position.

Key Responsibilities:

  • Helpdesk call management and remote support assistance
  • Hands-on support and problem solving of real live IT cases
  • Involvement and coordination of projects, both locally and globally
  • Regional and global team membership 
  • Exposure to firewalls, AV, VoIP, telephony and Mimecast internal tools, software and hardware
  • Workstation and networking device management and configuration, upgrades and deployment
  • Basic network troubleshooting
  • Basic active directory administration, maintenance, and troubleshooting
  • Basic exchange administration, maintenance, and troubleshooting
  • Mimecast certifications and experience on our internal software and processes
  • Microsoft certified courses and exams

Essential Personal Characteristics: 

  • Composed
  • Strategic
  • Analytical
  • Task-driven
  • Goal-oriented
  • Ambitious;
  • Tenacious;
  • Energetic and enthusiastic;
  • Goal and solutions orientated;
  • Passionate about Technology;
  • Passionate about learning and self-development;
  • Resilient;
  • Adaptable and flexible; 
  • Well-spoken; 
  • Professional and presentable;
  • Curious and problem solving

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