Mimecast – Customer & Sales Support

Customer & Sales Support

12 Months Mimecast

  •  Joburg
  •  Apply Before : 30/11/2019
  •  Salary: R15,000.00 / Monthly

Internship Overview

  • ExperienceFresh
  • Job FunctionsMarketingSalesCustomer Relations
  • Qualifications (NQF)Diploma (6)
  • Interns Required2

Internship Description

Brief Role Description:

As a member in our Go To Market Customer Success Desk, you will be part of a fast-paced, customer-centric, sales orientated environment, providing efficient skills in 3 core fundamental areas, that of sales, customer experience via channel/partner management through the form of an internal call center. However, while most of the responsibilities will be completed via phone and email, there will opportunities to attend meetings, events, and other external activities from time to time.

This person will be responsible for providing administrative support to customers and partners based on queries raised with the Customer Success Desk. The candidate will be a point of contact for inbound queries and assist with the management of our CRM systems and internal SharePoint system. Other roles will include data assessment and validation as well as report keeping and collaboration.

Key Responsibilities:

  • Reactive Partner / Customer – Account management support and query management
  • Proactive Customer Engagements as prescribed by specific projects
  • Customer Retention
  • Call down day participation based on Customer / Partner engagement focussed activities
  • Customer Account Optimisation reporting
  • Netsuite / SalesForce Management – Customer and Contact Records
  • Marketing event support, internal and external
  • Identifying upsell opportunities for Customer Success Desk customers

Essential Qualification/s: 

The successful candidate must have completed the following in the last 2 years:

  • BCom
  • BA
  • Business Administration Diploma, Management & Marketing

Essential Personal Characteristics: 

  • Able to work collaboratively within a team environment, whilst driving specific objectives individually;
  • Energetic
  • Structured with great attention to detail
  • Customer-centric, eager to please and friendly
  • Driven for success and ambitious
  • Adaptable and flexible;
  • Pragmatic
  • Tenacious;
  • Goal and solutions orientated;
  • Passionate about Technology;
  • Passionate about learning and self-development;
  • Resilient;
  • Adaptable and flexible;
  • Well-spoken;
  • Professional and presentable.

NB!! Graduates over the age of 25 years and/or graduates who have not completed their relevant degree or diploma in the last 2 years will not be eligible for the program. Graduates in their final year will be considered based on their academic transcripts.

Screening Form

The form is detailed so please ensure you have sufficient time to complete it. Please note that you will only be considered for the position if the form is completed entirely.